SHIPPING & RETURNS

EXPECT SHIPPING DELAYS
Due to COVID-19, carriers (USPS & UPS) are experiencing increased delivery times and lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.

COVID-19 SHIPPING DELAYS
While we are as committed as ever to being a part of healthy lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders may take 1 to 3 days to receive. AT THIS TIME, WE DO NOT SHIP WORLDWIDE.

PROCESSING TIME
All orders are processed within 3 business days or sooner depending on the volume of orders.  Orders placed on the weekends and holidays will be processed on our next business day of operation.

ADDRESS VERIFICATION
Due to cardholder security, all orders must be shipped to the credit card billing address, we do not ship to alternate addresses (examples include: a gift for someone, friend, or work). The billing and shipping address must be the same to avoid cancellation.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge. Shipping fees are non-refundable. 

UNVERIFIABLE ADDRESSES
Should we have problems verifying your address using the tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite Numbers and always make sure you are using the correct zip code and city.

DEFECTIVE MERCHANDISE
Upon receipt, please inspect your order immediately. If you believe you have received defective merchandise, you must contact us within 3 days at chocolategirls.more@gmail.com so we may address the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have washed it, or worn or used it. We inspect every single item to try to avoid such issues as much as possible.

REFUSED PACKAGES
If your package is refused or returned from USPS, you're responsible for the shipping cost to re-ship the package. Chocolate Girls® & More does not issue refunds nor reimburse shipping fees.

LOST PACKAGES
Chocolate Girls® & More is not responsible for lost or damaged packages due to USPS/UPS errors. Chocolate Girls® & More does not issue refunds or replacements.